New Program Delivers Expedited Service & Support
Today Crestron officially launched its new Express 48 repair program, which provides a 48-hour expedited repair service option to dealers. For a pre-determined fixed rate, Express 48 provides an added layer of support for dealers that may require expedited repairs during time-sensitive projects. Soft-launched in December, 2011, Express 48 applies to warranty and non-warranty Crestron repairs.
“The standard repair time is 7 to 10 business days, following the date equipment is received,” says Bill Lynch, Crestron Director of Production/Service. “This new value-added service has already been enthusiastically received by our dealers for instances in which they require rapid turnaround.” The procedure is simple. Crestron support representatives ask the customer up front whether they would like to expedite repair services or use the standard repair service option.
“Our dealers are happy to hear about the program and utilize it so they can get their customers up and running again quickly,” says Glenn Pernick, Director of Technical Support. “The speed and quality that the program offers is top level and very important to our customer’s success.”
To learn more about Express 48, contact your local Crestron customer support representative.
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For more than 40 years Crestron has been the world’s leading manufacturer of advanced control and automation systems, innovating technology and reinventing the way people live and work. Providing integrated solutions to control audio, video, lighting, computer, IP and environmental systems, Crestron streamlines technology, improving the quality of life for people in corporate conference rooms, hotels, classrooms, auditoriums, and in their homes. Crestron’s leadership stems from its dedicated people who are committed to providing the best products, programs and services in the industry.In addition to its World Headquarters in Rockleigh, New Jersey, Crestron has sales and support offices throughout the U.S., Canada, Europe, Asia, Latin America and Australia. Discover the world of Crestron by visiting www.crestron.com.
Crestron and the Crestron logo are either trademarks or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Facebook is a trademark or registered trademark of Facebook Inc. in the United States and/or other countries. Twitter is a trademark or registered trademark of Twitter Inc. in the United States and/or other countries. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Crestron disclaims proprietary interest in the marks and names of others.